Troubleshooting First moves#
When something jams and the party is running, in this order:
Change nothing. Turning knobs mid-event makes the situation harder to read.Restart the software. With a period set for the event, exactly that event comes back by itself.Check the cables. Camera and printer, both ends.Only then go into the admin area.
Camera#
Symptom Cause and remedy "No camera detected" Camera off, asleep or claimed by another program. Switch on, close other programs, "Refresh detection" Live view black Lens cap; or flash settings without live view brightening; or live view disabled on the camera; or the graphics driver does not cope with the graphics acceleration ("Display & scaling") Shutter fires, no picture Autofocus finds nothing. Switch the lens to manual focus Camera falls asleep Disable the camera's auto power-off, check the Windows power options Capture aborts Raise the values under "Camera" > "Time limits" Dead after a cable change Switch the camera off and on, then "Refresh detection"
Printer#
Symptom Cause and remedy Nothing prints Printer offline or paused in Windows. Check the Windows queue Jobs pile up Paper or ribbon empty. The queue continues after reloading Picture is skewed Check the paper size in the driver, then the per-printer correction Strips in the wrong format The queue without the 2″ cut was entered for strips Too much is printed Limit the maximum for guests under "Print" with the event
Network, cloud and mail#
Symptom Cause and remedy Nothing is uploaded No network. The outbox collects the jobs and catches up later Outbox is growing First check whether there is a connection at all; then the account under "Access & accounts" QR code leads nowhere The event's access code was changed after the codes were handed out Mails do not arrive Check the mail account, send a test mail; often it is the recipient's spam folder Remote access ends on an error page The connection is closed. Open it in the portal and allow for one reporting interval Remote access works on the road but not at home The local name server does not know the new address yet. Clear its cache or use a different one for testing
Screen and controls#
Symptom Cause and remedy Screen goes dark Windows power options; the item "Prepare Windows for photobooth operation" in the setup list Swiping from the edge opens Windows Switch off edge swipe gestures, same item Interface too large or too small Check "Display & scaling" Admin area stops reacting Reload the page; if it persists, restart the software
Events#
Symptom Cause and remedy Gallery suddenly empty A different event is loaded. Load the right one under "My events" Wrong layouts Also the wrong event — or a different preset was used as the basis in the assistant Event was not loaded automatically It has only a date, not a period. Set a period under "Planning" Everything missing after an import The imported event exists but is not loaded. Tap "Load" in the list
When nothing helps#
Create a backup under "System Settings" while the machine still runs.
The logs are in %LOCALAPPDATA%\RAWCaptureBooth\logs.
Send a description of what was done last, together with the log, to hello@rawcapturebooth.app.
A replacement booth in five minutes
With an event package on a USB stick, a second machine is quickly in the same state: install the software, activate the licence, import the package, load the event. The access code comes along, so QR codes already handed out still work.