Troubleshooting
First moves#
When something jams and the party is running, in this order:
- Change nothing. Turning knobs mid-event makes the situation harder to read.
- Restart the software. With a period set for the event, exactly that event comes back by itself.
- Check the cables. Camera and printer, both ends.
- Only then go into the admin area.
Camera#
| Symptom | Cause and remedy |
|---|
| "No camera detected" | Camera off, asleep or claimed by another program. Switch on, close other programs, "Refresh detection" |
| Live view black | Lens cap; or flash settings without live view brightening; or live view disabled on the camera |
| Shutter fires, no picture | Autofocus finds nothing. Switch the lens to manual focus |
| Camera falls asleep | Disable the camera's auto power-off, check the Windows power options |
| Capture aborts | Raise the values under "Camera" > "Time limits" |
| Dead after a cable change | Switch the camera off and on, then "Refresh detection" |
Printer#
| Symptom | Cause and remedy |
|---|
| Nothing prints | Printer offline or paused in Windows. Check the Windows queue |
| Jobs pile up | Paper or ribbon empty. The queue continues after reloading |
| Picture is skewed | Check the paper size in the driver, then the per-printer correction |
| Strips in the wrong format | The queue without the 2″ cut was entered for strips |
| Too much is printed | Limit the maximum for guests under "Print" with the event |
Network, cloud and mail#
| Symptom | Cause and remedy |
|---|
| Nothing is uploaded | No network. The outbox collects the jobs and catches up later |
| Outbox is growing | First check whether there is a connection at all; then the account under "Access & accounts" |
| QR code leads nowhere | The event's access code was changed after the codes were handed out |
| Mails do not arrive | Check the mail account, send a test mail; often it is the recipient's spam folder |
Screen and controls#
| Symptom | Cause and remedy |
|---|
| Screen goes dark | Windows power options; the item "Prepare Windows for photobooth operation" in the setup list |
| Swiping from the edge opens Windows | Switch off edge swipe gestures, same item |
| Interface too large or too small | Check "Display & scaling" |
| Admin area stops reacting | Reload the page; if it persists, restart the software |
Events#
| Symptom | Cause and remedy |
|---|
| Gallery suddenly empty | A different event is loaded. Load the right one under "My events" |
| Wrong layouts | Also the wrong event — or a different preset was used as the basis in the assistant |
| Event was not loaded automatically | It has only a date, not a period. Set a period under "Period/schedule" |
| Everything missing after an import | The imported event exists but is not loaded. Tap "Load" in the list |
When nothing helps#
- Create a backup under "System Settings" while the machine still runs.
- The logs are in
%LOCALAPPDATA%\RAWCaptureBooth\logs.
- Send a description of what was done last, together with the log, to hello@rawcapturebooth.app.