Check whether the camera is generally recognized by the PC (e.g. via the device manager).
Depending on the model, the camera may need to be controlled differently. Try in the camera settings with additional autofocus enabled before shooting; This option was added specifically for older cameras (e.g. Nikon D3500).
Check the camera settings to see if you have additional autofocus set before shooting, and if enabled, disable this option. This command is not necessary for newer camera models.
Older graphics cards or even newer onboard graphics cards can have problems with hardware acceleration. Disable hardware acceleration in the display settings.
This can have various causes. Often it is due to USB/chipset drivers, blocked USB ports by other programs, USB cables, USB hubs or because multiple devices are connected to one controller.
Use a USB cable recommended by the camera manufacturer, try removing other USB devices from the PC and see if this resolves the error.
First check in the camera settings whether JPEG or JPEG+RAW/NEF is set. If only RAW/NEF is set, this is the cause as a JPEG image is always necessary.
If RAW/NEF should also be transferred, this must also be activated in the software settings in the camera settings.
Check whether the PC date and time are correct and ideally synchronized with a time server.
Even small time differences can cause problems with HTTPS, signature or token checks, even if the internet connection itself is available.
Yes. The actual photo booth session can run offline. Online functions such as email sending, cloud upload or QR sharing require a connection depending on the settings.
When the outbox is enabled, emails and uploads can be collected and sent later.
In addition to the RAWCaptureBooth self-hosted server and folder export, Dropbox, Google Drive, Nextcloud, pCloud and your own web space over FTP can be configured. With Nextcloud or your own web space the images stay on a server you choose yourself.
Yes. In addition to a general web album QR code, RAWCaptureBooth can create single-image QR codes so guests can open and download only their own image.
RAWCaptureBooth includes several options for this, including self-hosting, privacy-by-default mode, info screens, targeted image sharing and functions for exporting or deleting session data.
No. RAWCaptureBooth can also be used without the self-hosted server. The self-hosted server is mainly useful when event management, web album, single-image QR and data sovereignty should run on your own infrastructure.
Yes, in two ways. The software is deliberately not a subscription service. Only the rentable cloud storage option, the BoothCloud, is a subscription, because it cannot be run any other way - it was actually never planned, but was implemented after all because of high demand. Without a subscription, gallery, web album, single-image QR, event management and host access run on your own rented web space with PHP and MySQL. A setup assistant handles upload, database and configuration - installed in about five minutes, with no server knowledge. All ways compared · How the setup on your own web space works
Yes. Guests have their photo redrawn in a style of their choice - more than 220 styles in thirteen groups, either as a separate capture mode or as a step inside the photo flow. You can create your own styles and move them into other events. Several AI models are available: fast with slightly less detail and likeness in around 10 to 12 seconds, or more detail and a closer likeness in around 25 seconds, both at around 4 euro cents per image (as of October 2026). The image model provider is your own account, the software shows the cost per portrait, and counters and limits can be set per event.